Return & Refund Policy
I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE?
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!
2. CAN I RETURN AN ITEM FOR A FULL REFUND?
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to help find resolution for the issue!
3. CAN I EXCHANGE AN ITEM FOR A LARGER OR SMALLER SIZE?
Dear customer, we support the exchange within one week after you receive the product, and it will not affect to sell again, because we are international delivery , you need to pay hipping and tariffs, the shipping and tariffs of each country are different, please contact us email , get the price. ( shopifypinsen@hotmail.com) Thank you for your understanding.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.